Rise up with the CCaaS of tomorrow
Transform your business today with Enghouse CCaaS, the future of cloud contact centre solutions. Designed to match every area of your business growth.
Accelerate your growth with our deep expertise
Equipped with over 35 years experience and a comprehensive understanding of the contact centre environment, we consistently anticipate your needs to deliver the future of CCaaS solutions into your hands.
Backed by the world’s largest CX portfolio and an extensive range of back-office integrations, you can look forward to a suite of benefits that will scale and adapt with your business growth.
Make service improvements and efficiency savings and deliver excellent customer experiences through every interaction, touchpoint, and channel.
Handle inbound and outbound customer interactions intelligently across multiple channels.
Identify critical issues and uncover key customer expectations, while also achieving 100% agent evaluation.
Unified Communications, CRM & WFM Integrations
Integrate advanced workflows seamlessly, including a certified native integration with Microsoft Teams.
Call Recording & Quality Management
Extract valuable business insights while developing agents, and meeting compliance standards.
Analytics & Reporting
Get comprehensive real-time and reportable business intelligence to optimise your CX.
Secure Video Chat
Increase customer empathy with the most secure, scalable and customisable 4K UHD video.
Self-Service and Chatbots
Show your customers that you value their time. Reduce service times for significantly swifter response.
Need more information?
The Collaborative Contact Centre
Leverage your investment in Microsoft Teams technology and embrace its phenomenally successful collaboration for your own customer communications. Select from Enghouse’s world-beating portfolio of complementary fully-integrated solutions to expand your contact centre capabilities.
Request a demo of Enghouse CCaaS.
Backed by the world’s largest CX portfolio and an extensive range of back-office integrations, you can look forward to discovering a suite of benefits that will scale and adapt with your business growth.
Need to enable Microsoft Teams for your contact centre? We can help!
Explore our CCaaS resources
2021 Australia & New Zealand Contact Centre Industry Report
Enghouse Interactive partnered with ContactBabel to deliver this much needed guide for our region, developed by surveying important decision makers to take the pulse of the industry.
Download your complimentary copy today to help guide your contact centre now and into the future.
7 Steps to Reduce Call Abandon Rates Guide
Reducing contact centre abandon rates is key to maintaining customer experience. Customers often abandon due to long wait times, however there are other factors that lead to abandonment.
It is important to consider how to reduce abandon rates in order to provide the best experience for customers.
What is CCaaS (Contact Centre as a Service)?
A cloud contact centre is a contact centre that is hosted “in the cloud”. Essentially this simply means that while the contact centre users or agents could be anywhere, the server is offsite (“off premises” or “off-prem”)
What are the benefits of using CCaaS?
A cloud contact centre has several benefits in comparison to on site contact centres. Some benefits include:
- Cost efficiencies, especially at lower scale or complexity
- Predictable costs with no one-off expenses for infrastructure upgrades etc
- Scalability: Flex agent licenses up or down as needed, either proactively or reactively
- Faster deployment and setup
- Location-independent, e.g., work from home, manager travel
- Rapid new feature iterations with no upgrade overhead
- Free up in-house IT from hardware and software maintenance, removes continuity concerns
- Flexible, scalable access to very high CPU utilisation (AI/Analytics)