Rise up with the CCaaS of tomorrow
Transform your business today with Enghouse CCaaS, the future of cloud contact centre solutions. Designed to match every area of your business growth.
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Accelerate your growth with our deep expertise
Equipped with over 35 years experience and a comprehensive understanding of the contact centre environment, we consistently anticipate your needs to deliver the future of CCaaS solutions into your hands.
Backed by the world’s largest CX portfolio and an extensive range of back-office integrations, you can look forward to a suite of benefits that will scale and adapt with your business growth.
Meet Increasing Demand
Help agents resolve queries more quickly and consistently. Manage growing interaction volume and channels and increase first contact resolution rates.
100% Local Support
Local Support in the APAC region means that you have easy access when you need it.
Very Low Cost Per Agent
Our low cost per agent allows you to scale more efficiently. Ask us about our cost per agent, you’ll be pleasantly surprised.
Improve Operations, Lower Costs
Integrate your systems for significant savings. Reduce CTI project time and costs with out-of-the-box integration for all major communications systems.
Connect and Collaborate
Deliver fast, effective service to customers by building a connected customer service operation that helps agents resolve queries more quickly.
Make service improvements and efficiency savings and deliver excellent customer experiences through every interaction, touchpoint, and channel.
Omni-channel Communications
Handle inbound and outbound customer interactions intelligently across multiple channels.
AI Insights
Identify critical issues and uncover key customer expectations, while also achieving 100% agent evaluation.
Unified Communications, CRM & WFM Integrations
Integrate advanced workflows seamlessly, including a certified native integration with Microsoft Teams.
Call Recording & Quality Management
Extract valuable business insights while developing agents, and meeting compliance standards.
Analytics & Reporting
Get comprehensive real-time and reportable business intelligence to optimise your CX.
Secure Video Chat
Increase customer empathy with the most secure, scalable and customisable 4K UHD video.
Self-Service and Chatbots
Show your customers that you value their time. Reduce service times for significantly swifter response.
Hear from our customers.
The Collaborative Contact Centre
Leverage your investment in Microsoft Teams technology and embrace its phenomenally successful collaboration for your own customer communications. Select from Enghouse’s world-beating portfolio of complementary fully-integrated solutions to expand your contact centre capabilities.
Request a demo of Enghouse CCaaS.
Backed by the world’s largest CX portfolio and an extensive range of back-office integrations, you can look forward to discovering a suite of benefits that will scale and adapt with your business growth.
Need to enable Microsoft Teams for your contact centre? We can help!
Explore our CCaaS resources
Video – Rise Up With CCaaS of Tomorrow
Learn all about how you can utilise an Enghouse CCaaS solution
Enghouse CCaaS Brochure
Download this brochure for more information about Enghouse CCaaS
How to Reduce Customer Service Response Times eBook
Download this eBook for a step-by-step guide on reducing customer service response times.
Checklist for a Successful Cloud Contact Centre Migration
This checklist will help you plan, execute, and monitor your cloud migration for sustained success.
Worksheet for Creating your Contact Centre Strategy
Use this worksheet to confidently shape your contact centre into a powerful and efficient solution.
Ultimate Guide to an AI-Enabled Contact Centre
Learn how you can utilise valuable data from AI to drive effective business decisions
Infographic – The Future of Customer Service
Did you know that 91% of organisations are planning to deploy AI within the next three years?
Download this infographic to see what the future has in store for customer service.
Buyer’s Guide to Choosing a Contact Centre Solution
In need of a new contact centre solution? This Buyer’s Guide will help you understand all the considerations.
2021 Australia & New Zealand Contact Centre Industry Report
Enghouse Interactive partnered with ContactBabel to deliver this much needed guide for our region, developed by surveying important decision makers to take the pulse of the industry.
Download your complimentary copy today to help guide your contact centre now and into the future.
2022 Contact Centre Decision Makers’ Guide
Download this ContactBabel research report for HR and Operational Benchmarking, technology adoption rates, side-by-side comparisons for Australia and New Zealand against the US and UK contact centre industries, plus much more.
7 Steps to Reduce Call Abandon Rates Guide
Reducing contact centre abandon rates is key to maintaining customer experience. Customers often abandon due to long wait times, however there are other factors that lead to abandonment.
It is important to consider how to reduce abandon rates in order to provide the best experience for customers.
FAQs
What is CCaaS (Contact Centre as a Service)?
A cloud contact centre is a contact centre that is hosted “in the cloud”. Essentially this simply means that while the contact centre users or agents could be anywhere, the server is offsite (“off premises” or “off-prem”)
What are the benefits of using CCaaS?
A cloud contact centre has several benefits in comparison to on site contact centres. Some benefits include:
- Cost efficiencies, especially at lower scale or complexity
- Predictable costs with no one-off expenses for infrastructure upgrades etc
- Scalability: Flex agent licenses up or down as needed, either proactively or reactively
- Faster deployment and setup
- Location-independent, e.g., work from home, manager travel
- Rapid new feature iterations with no upgrade overhead
- Free up in-house IT from hardware and software maintenance, removes continuity concerns
- Flexible, scalable access to very high CPU utilisation (AI/Analytics)
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