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Risk Management image - Team office meetingCloud Contact Center, CCaaS, Remote Working, WFHCommunications Centrecontact centre, multi-channel, omni-channelCX, Customer Experience, Customer Service, Supportdigital transformationMicrosoft TeamsPartners

4 Steps to Mitigating Risk in your Teams Contact Centre Migration

With Teams adoption fast outpacing all other UC and collaboration platforms, more and more businesses are looking seriously at its feasibility for their own needs. If you’re one of them, DON’T leave your contact centre behind! A Teams environment adds huge benefits to the contact centre, arguably even more than the rest of your business, so this is worth exploring.…
Barbara Stuart
May 25, 2021
Cloud Contact Center, CCaaS, Remote Working, WFHcompliance, PCI DSScontact centre, multi-channel, omni-channelCX, Customer Experience, Customer Service, Supportdigital transformationEnghouse InteractiveGeneralIntegration & OptimisationMicrosoftNewsPartnersquality management, quality monitoringRetailtrainingUnified CommunicationsWebinarworkforce optimization

5 Steps to Developing a Basic Business Continuity Plan

Is your business prepared for an emergency? The COVID-19 pandemic is the most recent example of why organisations of all sizes need to consider building a Business Continuity Plan. As we continue in these troubling times, we are seeing clearly that being well prepared is critical. A Business Continuity Plan’s objective is to quite simply to do everything that you possibly can…
Larry Ekiert
August 11, 2020