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Buyer's Guide for Choosing a Contact Centre Solution

This guide provides the key considerations for choosing the right contact centre solution.

  • Highlights some of the common issues organisations face
  • Contains a worksheet for creating your contact centre strategy
  • Includes examples of how organisations have solved issues by working with Enghouse

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Accelerate your growth with our deep expertise

 

Equipped with over 35 years experience and a comprehensive understanding of the contact centre environment, we consistently anticipate your needs to deliver the future of CCaaS solutions into your hands.

Backed by the world's largest CX portfolio and an extensive range of back-office integrations, you can look forward to a suite of benefits that will scale and adapt with your business growth.

Meet Increasing Demand

Help agents resolve queries more quickly and consistently. Manage growing interaction volume and channels and increase first contact resolution rates.

100% Local Support

Local Support in the APAC region means that you have easy access when you need it.

Low cost per agent

Our low cost per agent allows you to scale more efficiently.

Improve Operations, Lower Costs

Integrate your systems for significant savings. Reduce CTI project time and costs with out-of-the-box integration for all major communications systems.

Connect and Collaborate

Deliver fast, effective service to customers by building a connected customer service operation that helps agents resolve queries more quickly.

Make service improvements and efficiency savings and deliver excellent customer experiences through every interaction, touchpoint, and channel.

 

Omni-channel Communications

Handle inbound and outbound customer interactions intelligently across multiple channels.

AI Insights

Identify critical issues and uncover key customer expectations, while also achieving 100% agent evaluation.

Unified Communications, CRM & WFM Integrations

Integrate advanced workflows seamlessly, including a certified native integration with Microsoft Teams.

Call Recording & Quality Management

Extract valuable business insights while developing agents, and meeting compliance standards.

Analytics & Reporting

Get comprehensive real-time and reportable business intelligence to optimise your CX.

Secure Video Chat

Increase customer empathy with the most secure, scalable and customisable 4K UHD video.

Self-Service and Chatbots

Show your customers that you value their time. Reduce service times for significantly swifter response.

Need more information? Contact us for a demo

The Collaborative Contact Centre 


Leverage your investment in Microsoft Teams technology and embrace its phenomenally successful collaboration for your own customer communications. Select from Enghouse’s world-beating portfolio of complementary fully-integrated solutions to expand your contact centre capabilities.

LEARN MORE

Request a demo of Enghouse CCaaS.

 

Backed by the world's largest CX portfolio and an extensive range of back-office integrations, you can look forward to discovering a suite of benefits that will scale and adapt with your business growth.

About Us

We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders.

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENHG), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.

Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

HelloAPAC@enghouse.com.au

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