2023 Australia and New Zealand Contact Centre Decision Makers’ Guide
As a leader in the customer experience industry, we understand the critical role that contact centres play in shaping customer satisfaction and loyalty for businesses. To help you navigate the evolving landscape and make informed decisions, we are excited to share the 2023 Contact Centre Decision Makers Guide for Australia and New Zealand.
Stay informed about trends in HR, operations, technology and CX in Australian and New Zealand Contact Centres
Enghouse Interactive partnered with ContactBabel to deliver this much needed report for our region, developed by surveying important decision makers to take the pulse of the industry.
The report covers digital channels and automation, performance and cost benchmarking, remote and hybrid working, customer channel preferences, and salaries and technology.