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ContactBabel Report
2023 Australia and New Zealand Contact Centre Decision Makers’ Guide
About Enghouse Interactive
Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honoring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require. Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that its customers can be reached by their customers – anytime, anywhere, and via any channel.
2023 Australia and New Zealand Contact Centre Decision Makers’ Guide
As a leader in the customer experience industry, we understand the critical role that contact centres play in shaping customer satisfaction and loyalty for businesses. To help you navigate the evolving landscape and make informed decisions, we are excited to share the 2023 Contact Centre Decision Makers Guide for Australia and New Zealand.
Stay informed about trends in HR, operations, technology and CX in Australian and New Zealand Contact Centres
Enghouse Interactive partnered with ContactBabel to deliver this much needed report for our region, developed by surveying important decision makers to take the pulse of the industry.
The report covers digital channels and automation, performance and cost benchmarking, remote and hybrid working, customer channel preferences, and salaries and technology.