2023 Australia and New Zealand Contact Centre Decision Makers’ Guide

As a leader in the customer experience industry, we understand the critical role that contact centres play in shaping customer satisfaction and loyalty for businesses. To help you navigate the evolving landscape and make informed decisions, we are excited to share the 2023 Contact Centre Decision Makers Guide for Australia and New Zealand.

Stay informed about trends in HR, operations, technology and CX in Australian and New Zealand Contact Centres

Enghouse Interactive partnered with ContactBabel to deliver this much needed report for our region, developed by surveying important decision makers to take the pulse of the industry.

The report covers digital channels and automation, performance and cost benchmarking, remote and hybrid working, customer channel preferences, and salaries and technology.

About Us

Enghouse Interactive

We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders.

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENHG), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.

Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.