October 23, 2017
Enghouse Interactive is pleased to have been named a finalist in the 2017 Microsoft Australia Partner Awards in the Engage Your Customers category. Enghouse Interactive was honoured among a national field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.
“We are delighted to be recognized by Microsoft – particularly in this category, since our customers and our customers’ customers are what our business and our solutions are about” said Dean Hodgson, General Manager, Enghouse Interactive Asia Pacific, commenting on the nomination. “We especially want to acknowledge our customer, City of Canada Bay Council, and our systems integrator for this site, Generation-e.”
Peter Beck, Council’s Manager, Information Systems, and Serbo Matic, Customer Services Coordinator at City of Canada Bay, earlier commented on the implementation: “In a Council the size of City of Canada Bay, with nearly 500 staff across multiple sites, Skype has been a great benefit, and definitely improved staff interaction and morale. It’s made communication between departments more personable.”
“The solution has been incredibly easy to use, and this has given the whole team confidence from the start,” added Matic.
The Microsoft Australia Partner Awards (MAPA) program has recently been revamped, reducing the award categories from 30 down to five. The awards recognise Microsoft Partners that have developed and delivered exceptional Microsoft-based solutions during the previous 12 months.
“We are honored to recognise Enghouse Interactive Pty Ltd as a Microsoft Australia Partner Award Finalist,” said Mark Leigh, Microsoft Australia, One Commercial Partner Director. Enghouse Interactive is a prime example of the expertise and innovation we see in our Microsoft partner community to deliver transformative solutions.”
ABOUT ENGHOUSE INTERACTIVE
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has tens of thousands of customers worldwide, supported by a global network of partners and more than 1,000 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Survox, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at https://www.enghouseinteractive.com/.
For additional information:
Phone: +61 (4) 1055 6203