Enghouse Interactive Americas
Enghouse Artificial Intelligence

PRODUCT LAUNCH WEBINAR

SmartQuality

Revolutionary AI-Enabled Agent Evaluation


TIME OF WEBINAR

Wednesday 29 July, 10am AEST | 12pm NZST | 8am SGT

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What is SmartQuality?

Contact Centre Supervisors spend a considerable amount of time rating agent performance. On average, they listen to just 5% of call recordings of agent interactions with customers. Accuracy and fairness are almost impossible to achieve – this is the largest contributor to agent dissatisfaction and turnover today. SmartQuality can help!

SmartQuality is Enghouse Interactive’s new agent evaluation application. Using Artificial Intelligence (AI) and Natural Language Processing (NLP) technology, SmartQuality enables comprehensive, non-biased evaluation of up to 100% of agent interactions across all channels – voice, email, and SMS.

Why SmartQuality?

Because SmartQuality delivers tangible improvements for both Customers and Staff

Enables evaluation of up to 100% of interactions

Automatically identifies interactions that fall above as well as below KPIs

Uses advanced analytics to detect multiple themes and risks that you care about

Delivers impartial, objective and consistent interaction reviews with AI

On 29 July 2021 at 10am AEST | 12 noon NZST | 8am SGT
Enghouse Interactive will launch SmartQuality in the APAC regi
on Please register to attend

FEATURED SPEAKERS

Steve Nattress

Product Director Enghouse Interactive

James Owens

Managing Director Enghouse Interactive APAC

Alex Black

Chief Technology Officer
Enghouse Interactive

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Don't Forget Your Complimentary Whitepaper

ContactBabel: Enghouse Interactive Agent Quality Assessment Whitepaper

AI-enabled Agent Quality Assessments Optimise Contact Center Performance

Quality assurance (QA) has been around for a long time, but it remains at the forefront of the battle to improve contact centre performance and customer experience. There are many experienced quality managers and supervisors working in contact centres today, and most of these operations have thousands if not millions of interactions stored. However, the contact centre industry as a whole is missing out on huge opportunities to improve performance and gain insight, as the vast majority of these stored customer interactions are never used.

To counteract this problem, companies are increasingly using AI-enabled agent quality assessment to transcribe and analyse all interaction recordings, consistently and objectively.

Download this whitepaper to learn more about what other organisations are thinking. See how you can benefit from AI-enabled agent quality assessment in your contact centre.

Can't attend live? No worries! Register now and get video replay via email.

About Enghouse Interactive

Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services and video solutions, serving thousands of customers for over 35 years. EI solutions enable customers to deliver winning customer experiences by transforming the contact centre from a cost centre into a powerful growth engine.


Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to our reputation for consistently honouring our commitments to our customers, staff, partners and investors. Choice is reflected in the unparalleled breadth of our Customer Experience (CX) portfolio, which enables customers to choose from a wide array of solutions, whether deployed on premises, in the cloud or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require.


Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that our customers can be reached efficiently and effectively by YOUR customers – anytime, anywhere, and via any channel.

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