7 Reasons Why Organisations Switch to the Cloud
Premium Security
Benefit from centralised, best-in-class security standards such as HIPPA, SOC2 and PCI compliance
Scalability
Easy to grow with you as your business grows and flexes with seasonality requirements
Cost Certainty
No infrastructure investment or surprise third-party costs – just the same rate per month, per agent for the duration of the contract
Business Agility
Enjoy quick deployments, upgrades and updates, with additional features and functionality ready when you need them
Reliability
Geo-redundancy and remote access mean your Contact Centre is always-on and always accessible
Free-up IT
We manage the Contact Centre applications so your IT staff can focus on the business
Pace of Innovation
Take advantage of emerging technologies such as Artificial Intelligence to keep pace with rising customer expectations
Why Enghouse Cloud?
Over 10,000 of the world's best companies choose Enghouse. And with over 1,000,000 seats implemented globally in over 120 countries for On-Prem and Cloud contact centres, you can migrate to the cloud with confidence.
The Enghouse Cloud Contact Centre Portfolio
Enghouse Interactive is renowned for offering the industry’s broadest range of innovative, award winning and reliable contact centre capabilities. Uniquely, Enghouse Cloud anchors its capabilities on 4 foundational elements:
Applications Architecture The Enghouse Cloud solution is structured as a highly versatile and flexible platform upon which other services, features, functionalities, applications and capabilities can be integrated, leveraged or extended.
Open Standards Using industry-leading open standards and non-proprietary protocols enables a wider range of third-party application integrations and without the need for extensive, customer-specific, customisation.
Omni-Channel Engage with customers across a wide range of channels including: voice, video (webRTC), chat/SMS, email, mobile and social media streams. New channels will be easily integrated as they emerge in the future.
Interoperability Integrates with all SIP based PBXs and network infrastructures. Eliminates the risk of stranding a technologically viable UC platform before the organisation has extracted maximum value from that investment.
Enghouse Cloud - transforms the contact centre into a growth engine.
Not sure if the Cloud is right for your contact centre? Enghouse Interactive offers the same, full range of premises-based contact centre solutions and practices designed to take your customer experience to the next level.
Further Reading
Webinar - The Pros & Cons of a Contact Centre in the Cloud
Webinar - Lessons Learned from Moving the Contact Centre to the Cloud
Whitepaper - The Pros & Cons of a Contact Centre in the Cloud
About Us
We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENHG), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.
Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.
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