Benefit from centralised, best-in-class security standards such as HIPPA, SOC2 and PCI compliance
Easy to grow with you as your business grows and flexes with seasonality requirements
No infrastructure investment or surprise third-party costs – just the same rate per month, per agent for the duration of the contract
Enjoy quick deployments, upgrades and updates, with additional features and functionality ready when you need them
Geo-redundancy and remote access mean your Contact Centre is always-on and always accessible
We manage the Contact Centre applications so your IT staff can focus on the business
Take advantage of emerging technologies such as Artificial Intelligence to keep pace with rising customer expectations
Enghouse Interactive is renowned for offering the industry’s broadest range of innovative, award winning and reliable contact centre capabilities. Uniquely, Enghouse Cloud anchors its capabilities on 4 foundational elements:
Applications Architecture The Enghouse Cloud solution is structured as a highly versatile and flexible platform upon which other services, features, functionalities, applications and capabilities can be integrated, leveraged or extended.
Open Standards Using industry-leading open standards and non-proprietary protocols enables a wider range of third-party application integrations and without the need for extensive, customer-specific, customisation.
Omni-Channel Engage with customers across a wide range of channels including: voice, video (webRTC), chat/SMS, email, mobile and social media streams. New channels will be easily integrated as they emerge in the future.
Interoperability Integrates with all SIP based PBXs and network infrastructures. Eliminates the risk of stranding a technologically viable UC platform before the organisation has extracted maximum value from that investment.
Enghouse Cloud - transforms the contact centre into a growth engine.
We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENHG), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.
Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.