Partner Certification

You’ve made an investment in an Enghouse Interactive solution. How do you ensure that you are making the most of that investment? An Enghouse Interactive Certification tests and recognises your acquired knowledge through a Professional Certification Program, and demonstrates a high level of commitment to the associated field of practice as well as providing a number of other benefits.

Certification: The Benefits

Increased margin – Accomplishing a level of certification for your staff fulfils the requirements of the Enghouse Interactive Partner Program and entitles you to a greater margin on solution sales.

Set your business apart – High-quality training can help your business get a jump start on the competition by giving you the knowledge to succeed; you will occasionally be competing with other vendors selling an Enghouse Interactive solution. Certification could mean the difference in making the sale.

Credibility – Certification will give your staff the credibility they need to speak with your customers with integrity, because they have a high level of knowledge and experience with the products.

Efficiency – Certification will enable your staff to work smarter and more productively as they sell, install and support Enghouse Interactive solutions more quickly and with a greater level of success.

Passion – When implementing any solution you’ve got to sell it internally before you can sell it externally. An Enghouse Interactive Certification can get your staff fired up about the new product and they can spread the word to the rest of your organisation.

Experience – is Key Certification is important. You need to have an in-depth knowledge of any product before you can sell, install and support it. Studies show that 70% of learning happens on the job and there is no substitute for hands-on learning. We suggest that you work closely with Enghouse Interactive on your first few projects after certification.

HELP DESK

    • SUPPORT L1
      (CCHD100)
    • CERTIFY YOUR HELP DESK ENGINEERS TO:
    • • Act as a first point of contact for your
      CC customers
    • • Perform basic CC system diagnostics and
      fault-finding
    • • Log, categorise, prioritise, track and route incidents reported by Users
    • • Provide progress updates to End User/Supplier
      as required
    • • Perform basic CC system diagnostics and
      fault-finding

Find out more

SUPPORT ENGINEER LEVEL 2

      • SUPPORT ENGINEER L2
        (CCSE200)
      • CERTIFY YOUR ENGINEERS TO:
      • • Perform advanced system diagnostics and
        fault-finding
      • • Enable the appropriate traces and collect specific log files for analysis
      • • Apply software updates/patches as required
      • • Fix configuration related issues
      • • Escalate to L3 support by following documented escalation procedure

Find out more

INSTALLATION FOUNDATION

    • INSTALLATION FOUNDATION
      (CCIF201)
    • CERTIFY YOUR ENGINEERS TO:
    • • Perform technical and system design of
      CC Core solution
    • • Install CC solution and integrate with voice, email and chat media
    • • Configure CC solution to fit customer requirements
    • • Perform system updated to the latest CC version

Find out more

For all enquiries to Training and 2017 schedules for Partners:

Phone:    1300 932 266

Email:         APACTraining@enghouse.com

 

Or fill in your details on the Enquiry Form and someone will be in contact with you soon