Customer Training

As a new user, it’s all about getting the basics right. Once your people are familiar with your new solution, they become eager to discover its potential and explore some of the more advanced functionality, and of course administrators always want to know how they can drive greater efficiency through smarter use of the technology they look after. Training isn’t just for new users though, our customers repeatedly tell us how useful it is to come back and do training months, and even years, after they implement their solutions.

Flexible Training Options

User Training – This is provided to end users who require operational training in order to maximise the use and benefits of the technology. Courses can be held at our training centres or one of our instructors can come to you, minimising your costs and time away from the office.

Supervisor/Administration Training – These are more technical courses designed for system managers, ICT staff and supervisors. The content is more complex so they are normally carried out in a classroom environment.

Customised Training – We can also create a curriculum specifically tailored to your needs for content delivery, delivery location and budget. Once your team has completed their training, they receive comprehensive course materials to help them put into practice what they have learnt in the classroom, and refresher courses are available to fill in any knowledge gaps and provide further hands-on experience. Plus our Technical Support Team is always ready to assist with everyday ‘how to’ queries.

Australia

Customer Training Schedule 2017

Course NameDurationDeliveryDatesTime
(AEST)
LocationRegistration Close Off
CC Administrator3 DaysClassroom31 May - 2 Jun, 201709:00amMelbourne24 May, 2017
CC Administrator3 DaysClassroom5 Jun - 7 Jun, 201709:00amSydney29 May, 2017
CC Reports2-4 HoursWebinar17 Jul, 201711:30amN/A10 Jul, 2017
CC Configuring Call Flows4 HoursWebinar18 Jul, 201711:30amN/A11 Jul, 2017
CC Skill Based Routing4 HoursWebinar19 Jul, 201711:30amN/A12 Jul, 2017
CC Configuring AA2 HoursWebinar20 Jul, 201711:30amN/A13 Jul, 2017
CC CallBack2 HoursWebinar20 Jul, 20171:30pmN/A13 Jul, 2017
QMS Administrator2 HoursWebinar21 Jul, 201711:30amN/A14 Jul, 2017
CC Administrator3 DaysClassroom21 Aug - 23 Aug, 201709:00amBrisbane14 Aug, 2017
CC Administrator3 DaysClassroom16 Aug - 18 Aug, 201709:00amAdelaide9 Aug, 2017
CC Reports2-4 HoursWebinar25 Sep, 201711:30amN/A18 Sep, 2017
CC Configuring Call Flows4 HoursWebinar26 Sep, 201711:30amN/A19 Sep, 2017
CC Skill Based Routing4 HoursWebinar27 Sep, 201711:30amN/A20 Sep, 2017
CC Configuring AA2 HoursWebinar28 Sep, 201711:30amN/A21 Sep, 2017
CCCallBack2 HoursWebinar28 Sep, 20171:30pmN/A21 Sep, 2017
CC Administrator3 DaysClassroom22 Nov - 24 Nov, 201709:00 amSydney1 Nov, 2017
CC Administrator3 DaysClassroom27 Nov - 29 Nov, 201709:00 amMelbourne6 Nov, 2017

Contact Us For More Info     Training Registration Form

New Zealand

Customer Training Schedule 2017

Course NameDurationDeliveryDatesTimesLocationRegistration Close Off
CC Administrator3 DaysClassroom21 Jun - 23 Jun, 201709:00 amWellington14 Jun, 2017
CC Administrator3 DaysClassroom5 Jul - 7 Jul, 201709:00 amAuckland28 Jun, 2017
CC Reports2-4 HoursWebinar17 Jul, 2011:30pmN/A10 Jul, 2017
CC Configuring Call Flows4 HoursWebinar18 Jul, 20171:30pmN/A11 Jul, 2017
CC Skill Based Routing4 HoursWebinar19 Jul, 20171:30pmN/A12 Jul, 2017
CC Configuring AA2 HoursWebinar20 Jul, 20171:30pmN/A13 Jul, 2017
CC Call Back2 HoursWebinar20 Jul, 20173:30pmN/A13 Jul, 2017
QMS Administrator2 HoursWebinar21 Jul, 20171:30pmN/A14 Jul, 2017
CC Administrator3 DaysClassroom13 Sep - 15 Sep, 201709:00 amAuckland23 Aug, 2017
CC Reports2-4 HoursWebinar25 Sep, 20171:30pmN/A18 Sep, 2017
CC Configuring Call4 HoursWebinar26 Sep, 20171:30pmN/A19 Sep, 2017
CC Skill Based Routing4 HoursWebinar27 Sep, 20171:30pmN/A20 Sep, 2017
CC Configuring AA2 HoursWebinar28 Sep, 20171:30pmN/A21 Sep, 2017
CC CallBack2 HoursWebinar28 Sep, 20173:30pmN/A21 Sep, 2017
QMS Administrator2 HoursWebinar29 Sep, 20171:30pmN/A22 Sep, 2017
CC Adinistrator3 DaysClassroom8 Nov - 10 Nov, 201709:00 amWellington18 Oct, 2017

Contact Us For More Info     Training Registration Form