Customer Training

As a new user, it’s all about getting the basics right. Once your people are familiar with your new solution, they become eager to discover its potential and explore some of the more advanced functionality, and of course administrators always want to know how they can drive greater efficiency through smarter use of the technology they look after. Training isn’t just for new users though, our customers repeatedly tell us how useful it is to come back and do training months, and even years, after they implement their solutions.

Flexible Training Options

User Training – This is provided to end users who require operational training in order to maximise the use and benefits of the technology. Courses can be held at our training centres or one of our instructors can come to you, minimising your costs and time away from the office.

Supervisor/Administration Training – These are more technical courses designed for system managers, ICT staff and supervisors. The content is more complex so they are normally carried out in a classroom environment.

Customised Training – We can also create a curriculum specifically tailored to your needs for content delivery, delivery location and budget. Once your team has completed their training, they receive comprehensive course materials to help them put into practice what they have learnt in the classroom, and refresher courses are available to fill in any knowledge gaps and provide further hands-on experience. Plus our Technical Support Team is always ready to assist with everyday ‘how to’ queries.

Australia

Customer Training Schedule 2017

Course NameDurationDeliveryDatesTime
(AEST)
Registration Close Off
CC Reports2-4 HoursWebinar27 Feb, 201711:30amTBC
CC Configuring Call Flows4 HoursWebinar28 Feb, 201711:30amTBC
CC Skill Based Routing4 HoursWebinar01 Mar, 201711:30amTBC
CC Configuring AA2 HoursWebinar02 Mar, 201711:30amTBC
CC CallBack2 HoursWebinar02 Mar, 20171:30pmTBC
QMS Administrator2 HoursWebinar03 Mar, 201711:30amTBC
CC Reports2-4 HoursWebinar17 Jul, 201711:30amTBC
CC Configuring Call Flows4 HoursWebinar18 Jul, 201711:30amTBC
CC Skill Based Routing4 HoursWebinar19 Jul, 201711:30amTBC
CC Configuring AA2 HoursWebinar20 Jul, 201711:30amTBC
CC CallBack2 HoursWebinar20 Jul, 20171:30pmTBC
QMS Administrator2 HoursWebinar21 Jul, 201711:30amTBC
CC Reports2-4 HoursWebinar25 Sep, 201711:30amTBC
CC Configuring Call Flows4 HoursWebinar26 Sep, 201711:30amTBC
CC Skill Based Routing4 HoursWebinar27 Sep, 201711:30amTBC
CC Configuring AA2 HoursWebinar28 Sep, 201711:30amTBC
CCCallBack2 HoursWebinar28 Sep, 20171:30pmTBC
QMS Administrator2 HoursWebinar29 Sep, 20171:30amTBC

Contact Us For More Info     Training Registration Form

New Zealand

Customer Training Schedule 2017

Course NameDurationDeliveryDatesTimesRegistration Close Off
CC Reports2-4 HoursWebinar27 Feb, 20171:30pmTBC
CC Configuring Call Flows4 HoursWebinar28 Feb, 2017
1:30pmTBC
CC Skill Based Routing4 HoursWebinar01 Mar, 20171:30pmTBC
CC Configuring AA2 HoursWebinar02 Feb, 20171:30pmTBC
CC CallBack2 HoursWebinar02 Feb, 20173:30pmTBC
QMS Administrator2 HoursWebinar03 Feb, 20171:30pmTBC
CC Reports2-4 HoursWebinar17 Jul, 2011:30pmTBC
CC Configuring Call Flows4 HoursWebinar18 Jul, 20171:30pmTBC
CC Skill Based Routing4 HoursWebinar19 Jul, 20171:30pmTBC
CC Configuring AA2 HoursWebinar20 Jul, 20171:30pmTBC
CC Call Back2 HoursWebinar20 Jul, 20173:30pmTBC
QMS Administrator2 HoursWebinar21 Jul, 20171:30pmTBC
CC Reports2-4 HoursWebinar25 Sep, 20171:30pmTBC
CC Configuring Call4 HoursWebinar26 Sep, 20171:30pmTBC
CC Skill Based Routing4 HoursWebinar27 Sep, 20171:30pmTBC
CC Configuring AA2 HoursWebinar28 Sep, 20171:30pmTBC
CC CallBack2 HoursWebinar28 Sep, 20173:30pmTBC
QMS Administrator2 HoursWebinar29 Sep, 20171:30pmTBC

Contact Us For More Info     Training Registration Form