Training

Learning is an ongoing process; regardless of whether you are a new or existing customer, one of our reseller partners or an organisation looking at an Enghouse Interactive solution for the first time, training is critical to the successful use of our technologies. At Enghouse Education we appreciate that every organisation’s needs are different, which is why we offer a choice of ways to learn about our products that will enable you to maximise the full potential from your chosen solution.

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Tailored to Your Needs

  • Classroom Instruction – Led by knowledgeable instructors, hosted at one of our Education Centres.
  • On-site Training – Minimise your costs and time away from the office by having our Instructor come to you.
  • Remote Instructor-Led Training – With remote training you receive the full classroom experience, led by one of our knowledgeable instructors, without the need to travel. All you need to get started is Internet access to one of our Education Centre classrooms.
  • Customised Training – After assessing your requirements, we can create a curriculum specifically tailored to your needs for content delivery, delivery location and budget.
  • Refresher Days – Post-instruction experience with our software is just as important as the training itself; come along on a pre-arranged day to refresh your skills by creating your own demo system without the risks of working on a live environment.

Hands-on

Every training course is designed to give students as much practical, hands-on experience as needed to apply the knowledge to your business environment. With a low student-to-instructor ratio we can provide more personalised assistance to help students meet their training objectives.

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Partner Certification           Customer Training          Training Schedule

Partner Certification

You’ve made an investment in an Enghouse Interactive solution. How do you ensure that you are making the most of that investment? An Enghouse Interactive Certification tests and recognises your acquired knowledge through a Professional Certification Programme, and demonstrates a high level of commitment to the associated field of practice as well as providing a number of other benefits.

Certification: The Benefits

Increased margin Accomplishing a level of certification for your staff fulfils the requirements of the Enghouse Interactive Partner Programme and entitles you to a greater margin on solution sales.

Set your business apart High-quality training can help your business get a jump start on the competition by giving you the knowledge to succeed; you will occasionally be competing with other vendors selling an Enghouse Interactive solution. Certification could mean the difference in making the sale.

Credibility Certification will give your staff the credibility they need to speak with your customers with integrity, because they have a high level of knowledge and experience with the products.

Efficiency Certification will enable your staff to work smarter and more productively as they sell, install and support Enghouse Interactive solutions more quickly and with a greater level of success.

Passion When implementing any solution you’ve got to sell it internally before you can sell it externally. An Enghouse Interactive Certification can get your staff fired up about the new product and they can spread the word to the rest of your organisation.

Experience is Key Certification is important. You need to have an in-depth knowledge of any product before you can sell, install and support it. Studies show that 70% of learning happens on the job and there is no substitute for hands-on learning. We suggest that you work closely with Enghouse Interactive on your first few projects after certification.

Customer Training

As a new user, it’s all about getting the basics right. Once your people are familiar with your new solution, they become eager to discover its potential and explore some of the more advanced functionality, and of course administrators always want to know how they can drive greater efficiency through smarter use of the technology they look after. Training isn’t just for new users though, our customers repeatedly tell us how useful it is to come back and do training months, and even years, after they implement their solutions.

Flexible Training Options

User Training – This is provided to end users who require operational training in order to maximise the use and benefits of the technology. Courses can be held at our training centres or one of our instructors can come to you, minimising your costs and time away from the office.

Supervisor/Administration Training – These are more technical courses designed for system managers, ICT staff and supervisors. The content is more complex so they are normally carried out in a classroom environment at our training centres.

Installation and Configuration Training – A hands-on technical course enabling delegates to become proficient in configuring in a variety of scenarios and meet installation requirements.

Support and Troubleshooting – A comprehensive overview of the solutions and associated applications with particular emphasis on user interfaces, system management, diagnostics and reporting. Delegates will learn to understand common questions and customer requirements.

Update Workshop – Covers the differences between versions ensuring delegates are up-to-date with the current features and methodologies.

Customised Training – We can also create a curriculum specifically tailored to your needs for content delivery, delivery location and budget. Once delegates have completed their training, they receive comprehensive course materials to help them put into practice what they have learnt in the classroom, and refresher courses are available to fill in any knowledge gaps and provide further hands-on experience. Plus our Technical Service Centre team is always ready to assist with everyday ‘how to’ queries.

AUS Training Schedule

Training Registration Form

Partner Courses

Course NameDurationDeliveryLocationDatesCost pp
EICC Installation Engineer Fundamentals5 daysClassroomSydney8-12 Feb 2016$3100 ex GST
EICC Installation Engineer Fundamentals5 daysClassroomMelbourne2-6 May 2016$3100 ex GST
EICC v.2016 Update Course4 x 1/2 dayWebinar(remote)7-10 Mar 2016$1600 ex GST
EICC v.2016 Update Course4 x 1/2 dayWebinar(remote)5-8 Apr 2016$1600 ex GST
QMS Installation and Support3 x 1/2 dayWebinar(remote)1-3 Mar 2016$1200 ex GST
QMS Installation and Support4 x 1/2 dayWebinar(remote)18-20 May 2016$1200 ex GST

Customer Courses

Course NameDurationDeliveryLocationDatesCost pp.
EICC Administrator3 daysClassroomMelbourne24-26 Feb 2016$2790 ex GST
EICC Administrator3 daysClassroomSydney15-17 Jun 2016$2790 ex GST
EICC Standard Reports1/2 dayWebinar(remote)12 Apr$300 ex GST
EICC Standard Reports1/2 dayWebinar(remote)28 Jun$300 ex GST
EICC Call Flow Config1/2 dayWebinar(remote)13 Apr$300 ex GST
EICC Call Flow Config1/2 dayWebinar(remote)29 Jun$300 ex GST
EICC Skill Based Routing1/2 dayWebinar(remote)14 April$300 ex GST
EICC Standard Reports 1/2 dayWebinar(remote)30 Jun$300 ex GST

NZ Training Schedule

Training Registration Form

Partner Courses

Course NameDurationDeliveryLocationDatesCost pp.
EICC Installation Engineer Fundamentals5 daysClassroomAuckland8-12 Feb 2016$3100 ex GST
EICC v.2016 Update Course4 x 1/2 dayWebinar(remote)7-10 Mar 2016$1600 ex GST
EICC v.2016 Update Course4 x 1/2 dayWebinar(remote)5-8 Apr 2016$1600 ex GST
QMS Installation and Support4 x 1/2 dayWebinar(remote)1-3 Mar 2016$1200 ex GST
QMS Installation and Support4 x 1/2 dayWebinar(remote)18 - 20 May 2016$1200 ex GST

Customer Courses

Course NameDurationDeliveryLocationDatesCost pp.
EICC Administrator3 daysClassroomAuckland30 Mar - 1 Apr$2790 ex GST
EICC Standard Reports1/2 dayWebinar(remote)12 Apr$300 ex GST
EICC Standard Reports1/2 dayWebinar(remote)28 Jun$300 ex GST
EICC Call Flow Config1/2 dayWebinar(remote)13 Apr$300 ex GST
EICC Call Flow Config1/2 dayWebinar(remote)29 Jun$300 ex GST
EICC Skill Based Routing1/2 dayWebinar(remote)14 Apr$300 ex GST
EICC Standard Reports1/2 dayWebinar(remote)30 Jun$300 ex GST