Professional Services

Implementation of our complex and capable product portfolio is taken care of by our dedicated Professional Services team.

Using their skills and experience with the NEC, Microsoft, CISCO, and Avaya platforms the Professional Services team will execute the installation of your chosen solution to the highest standards. We work within a defined framework to deliver our solutions, and the Professional Services team will tailor this framework to suit your organisation’s requirements, enabling us to provide the best level of service for each of our customers.

Project Management

Our Project Management team has extensive experience of coordinating and managing project activities between customers, partners and our Professional Service team for many sizes and types of organisation. Working within the Prince 2 framework, our Project Management team applies a consistent but flexible approach that supports the effective progress of each project to successful completion. Our projects include complex infrastructure and platform upgrades, migrations and custom application and integration development, plus deployment for many sectors within APAC.

Implementation

Working within the exacting standards of our QMS 9001 certification, our experienced delivery specialists will install the solution you have chosen in a professional manner.

Meet the Team

Anya Rudykh

Implementation Consultant

With Enghouse since 2015

Expertise:

  • Implementation & Training

Personal Statement:
“I am an experienced implementation consultant, bringing my experience and motivation to Enghouse with a drive to contribute to the company success. Always looking for new challenges and opportunities, as well as ways to improve current processes”

Ashley Naidoo

Implementation Consultant

With Enghouse since 2014

Expertise:

  • Contact Centre
  • VOIP
  • Unified Communications

LinkedIn: https://au.linkedin.com/pub/ashley-naidoo/3a/772/96

Personal Statement:
“At Enghouse no two days are identical which makes my role exciting as it is challenging. Our products are in a state on constant evolution which keeps me constantly adapting to change as well being able to offer customers exciting, new features. I take pride in providing the most efficient solution possible within an acceptable time-frame for our customers. Seeing an effective CTI solution deployed as well as a happy customer gives me a huge sense of accomplishment”

Bernard Soh

Implementation Consultant

With Enghouse since 2010

Expertise:

  • IT Generalist

Personal Statement:
What do I enjoy?  “Expanding and building on relationships with different clients and cultures”

What do I take pride in?  “My attention to detail and forward planning for all possible contingencies.  Challenge established preconceptions and instigate change”

What keeps me going?  “A drive to do things better than the last time. Past achievements are just that”

Daimon Ellis

Senior Implementation Consultant

With Enghouse since 2014

Expertise:

  • Contact Center
  • IT Infrastructure
  • VoIP
  • PBX
  • Software Integration

LinkedIn: https://nz.linkedin.com/pub/daimon-ellis/4/669/a54

Personal Statement:
“I love using technology to enhance the customer experience. Working @ Enghouse allows me to achieve this. We are global leaders in contact centre solutions”

Glenn Roche

Implementation & Training Consultant

With Enghouse since 2011

Expertise:

  • Lync
  • Training
  • PBX
  • VoIP
  • Unified Communications
  • Enghouse Interactive Contact Center
  • Core
  • Telephony

Linkedin: https://www.linkedin.com/in/glennroche

Personal Statement:
“I enjoy the variety there is always something new to learn and do. The flexibility keeps it fresh as the day I started”

Lee-Ann Sterling

Senior Implementation Consultant

With Enghouse since 2001

Expertise:

  • EICC Configurations

LinkedIn: https://www.linkedin.com/profile/view?id=AAMAAAEK8KIBvuEESbejijEzoacWV75iQGsCVqg&trk=hp-identity-name

Personal Statement:
“I am very customer focused. I enjoy new installs the most and training as I like the reaction from customers when they see how cool our product is”

Melanie Gladstone

Project Manager/Senior Consultant

With Enghouse since 2010

Expertise:

  • Contact Centre Design Specialist

LinkedIn: https://www.au.linkedin.com/in/melgladstone

Personal Statement:
“Working at Enghouse is very dynamic, we always have a lot of projects on the go.  It’s exciting to go on the journey with our customers, to discuss and design their solution then to see it installed and live”