Professional Services

Implementation of our comprehensive product portfolio is taken care of by our Professional Services team.

Using their skills and experience with the NEC, Microsoft, CISCO, and Avaya platforms the Professional Services team will execute the installation of your chosen solution to the highest standards. We work within a defined framework to deliver our solutions, and the Professional Services team will tailor this framework to suit your organisation’s requirements, enabling us to provide the right level of service to ensure a successful outcome.

Project Management

Our Project Management team has extensive experience of coordinating and managing project activities between customers, partners and our Professional Service team for many sizes and types of organisation. Working within the Prince 2 framework, our Project Management team applies a consistent but flexible approach that supports the effective progress of each project to successful completion. Our projects include complex infrastructure and platform upgrades, migrations and custom application and integration development, plus deployment for many sectors within APAC.

Implementation

Enghouse Interactive Implementation Specialists ensure that every solution is implemented to maximise your investment.  With many years of hands-on experience working with a wide range of customer and contact centre environments, you can be confident your implementation will be a smooth one.

Upon project completion, our skilled Technical Support Specialists are available 24×7.  Our high quality Technical Support Team will ensure that your Enghouse solution will continue to run at peak performance allowing you to focus on running your business.

Meet the Team

NameRoleStart DateExpertiseLinkedinPersonal Statement
Anya RudykhImplementation Consultant2015Implementation & TrainingI am an experienced implementation consultant, bringing my experience and motivation to Enghouse with a drive to contribute to the company success. Always looking for new challenges and opportunities, as well as ways to improve current processes”
Ashley NaidooImplementation Consultant2014Contact Center
VoIP
Unified Communications
click to view“At Enghouse no two days are identical which makes my role exciting as it is challenging. Our products are in a state on constant evolution which keeps me constantly adapting to change as well being able to offer customers exciting, new features. I take pride in providing the most efficient solution possible within an acceptable time-frame for our customers. Seeing an effective CTI solution deployed as well as a happy customer gives me a huge sense of accomplishment”
Bernard SohImplementation Consultant2010IT GeneralistWhat do I enjoy? “Expanding and building on relationships with different clients and cultures”
What do I take pride in? “My attention to detail and forward planning for all possible contingencies. Challenge established preconceptions and instigate change”
What keeps me going? “A drive to do things better than the last time. Past achievements are just that”
Daimon EllisSenior Implementation Consultant2014Contact Center
IT Infrastructure
VoIP
PBX
Software integration
click to view“I love using technology to enhance the customer experience. Working @ Enghouse allows me to achieve this. We are global leaders in contact centre solutions”
Glenn RocheImplementation & Training Consultant2011Contact Center
Core
Lync
PBX
Telephony
Unified Communications
VoIP
click to viewI am very customer focused. I enjoy new installs the most and training as I like the reaction from customers when they see how cool our product is”
Lee-Ann SterlingSenior Implementation Consultant2001EICC Configurationsclick to viewI am very customer focused. I enjoy new installs the most and training as I like the reaction from customers when they see how cool our product is”
Melanie GladstoneProject Manager/Senior Consultant2010Contact Center Design SpecialistWorking at Enghouse is very dynamic, we always have a lot of projects on the go. It’s exciting to go on the journey with our customers, to discuss and design their solution then to see it installed and live”