In the Media

Enghouse Interactive delivers technology and expertise to maximise the value of every customer interaction. We have developed a comprehensive portfolio of interaction management solutions. Core technologies include contact centre, attendant console, self service and quality monitoring solutions that support any telephony environment, on premise or in the Cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the our international operations.

Wednesday 13th Jul 2016

Cloud Contact Center Platform from Enghouse Interactive, CCSP 7.2 brings Enhanced Usability, Gadget API Integration and Connector for Skype for Business

Phoenix, AZ – Enghouse Interactive, developer of a comprehensive portfolio of contact center software and services, today detailed new features and functionality in the latest iteration of Contact Center Service Provider 7.2, (CCSP). Updates to its highly regarded cloud contact center platform streamline workflow and enhance usability to increase productivity and revenue, while lowering total cost of ownership (TCO).
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Monday 11th Jul 2016

Microsoft Gold Partner, Enghouse Interactive, announces Communications Center and Attendant Console are certified for Skype for Business Server 2015

Toronto, Canada – Today from the 2016 Microsoft Worldwide Partner Conference, Enghouse Interactive announced that Enghouse Interactive’s contact center and attendant console solutions, Attendant Console 2016 and Communications Center 2016, are certified for Skype for Business.
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Wednesday 6th Apr 2016

Enghouse Interactive provides valuable insights on local government customers

Australia and New Zealand – Enghouse Interactive is achieving great success with councils and local government (LG) customers in both the Australian and New Zealand markets.
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Thursday 24th Mar 2016

2016 Enghouse roadshow provides insights on making business easier

New Zealand – Enghouse Interactive held the Auckland (and Wellington the day after) leg of their ‘Interact’ roadshow at the Hilton in March.
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Monday 21st Mar 2016

Contact Centre Insights from 7-Eleven, Griffith University, Telnet and Corporate Connect

Australia and New Zealand – This month saw the Enghouse ‘Interact’ road show tour ANZ. As with last year, we held events in Brisbane, Melbourne and Sydney in Australia, and then headed across the Tasman for stops in Auckland and Wellington. Each event featured a panel discussion with Enghouse Interactive customers from those cities, as well as our very own rocket scientist, Enghouse Interactive CTO Alex Black.
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Tuesday 1st Dec 2015

Kath Murphy joins Enghouse Interactive

Sydney, Aus – Sydney, Aus – Contact centre solutions provider, Enghouse Interactive, has appointed Kath Murphy as its interactive sales manager for A/NZ.
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Thursday 15th Oct 2015

Belinda Appleton, Enghouse Interactive, wins Channel Manager of the Year at 2015 ICT Awards

Auckland NZ – Auckland, NZ – Belinda Appleton, Channel Manager, wins 2015 ICT Industry Award for Channel Manager of the Year.
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Thursday 15th Oct 2015

Enghouse Interactive wins Software Vendor of the year at 2015 ICT Industry Awards

Auckland, NZ – Auckland, NZ – Enghouse Interactive wins the Software Vendor of the Year at the New Zealand 2015 ICT Industry Awards; competing with finalists such as Microsoft, VMware and Veeam.
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Tuesday 8th Sep 2015

BayCom, Enghouse win Ultrafast Fibre deal

Auckland, NZ – Auckland, NZ – Ultrafast Fibre, a high speed internet services company, has chosen Enghouse Interactive as their communications and contact centre solution provider in New Zealand. Reseller and integrator BayCom...
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Wednesday 5th Aug 2015

Nexon creates Skype offering with Enghouse Interactive

Sydney, Aus – Sydney, Aus – IT consulting provider, Nexon, has partnered with Enghouse Interactive to provide a new Cloud-based contact centre solution in the A/NZ market. Called the Nexon Absolute Contact Centre...
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Thursday 4th Jun 2015

Enghouse takes Skype for Business 2015 into the contact centre

Sydney, Aus – Sydney, Aus – Enghouse Interactive has added support for Skype for Business 2015 to Enghouse Interactive Communications Centre (EICC) to provide a full omni-channel contact centre experience; enabling end users...
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Friday 1st May 2015

Skype Hits the Contact Centre

Reading, UK – The latest release of Skype of Business, is now making a huge impact on customer communications. But how is this effecting the contact centre.
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Wednesday 18th Mar 2015

Enghouse Interactive Achieves Microsoft Gold Application Development and Communications Competencies

Reading, UK – Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, today announced it has attained Gold Application Development and Communications competencies, distinguishing itself within the top 1 percent of Microsoft's partner ecosystem and demonstrating a "best-in-class" ability and commitment to meet Microsoft Corp. customers' evolving needs in today's dynamic business environment.
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Wednesday 25th Feb 2015

Ventana Research Launches Research into the Next-Generation Contact Center in the Cloud

Reading, UK – Enghouse Interactive in Association with Ventana Research Launches Research into the Next-Generation Contact Center in the Cloud
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Thursday 29th Jan 2015

Enghouse Interactive Sets the Tone for Customer Service at CCW 2015

Frankfurt, Germany – The customer interaction solutions specialist rolls out contact centre solutions across the German-speaking market. Enghouse Interactive the customer interaction solutions specialist, is showcasing a number of new solutions at CCW 2015 (February 24th and 26th, Hall 4, G12-14; Hall 2, A14, Estrel Convention Center, Berlin, Germany).
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Wednesday 21st Jan 2015

Put Your Contact Centre on a Post-Christmas Diet says Enghouse Interactive

Reading, UK – All that excess and over-indulgence has to be paid for – and for any business, New Year is the ideal time to tighten belts, lose bad habits and knock themselves into shape. Enghouse Interactive can help with our special dietary tips for your contact centre in 2015.
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Tuesday 20th Jan 2015

Enghouse Interactive Releases Communications Center 8.1

Reading, UK – Enghouse Interactive, a leading developer of a comprehensive portfolio of unified communications and contact center solutions, today introduced version 8.1 of Enghouse Interactive Communications Center (“EICC”). This latest iteration boasts a myriad of new functionality that enables organisations to deliver an improved omni-channel customer experience.
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Friday 9th Jan 2015

Do you really know which channels are important to your customers?

Reading, UK – Article appears on My Customer Being able to deliver high-quality customer service is arguably more critical to business success than ever. A recent Enghouse Interactive survey highlighted that the public...
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Thursday 27th Nov 2014

Enghouse Interactive Tells Businesses to Get Ready for Polarised Customer Service

Reading, UK – A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the UK, has revealed a stark generational divide when it comes to consumers’ likes and dislikes in engaging with businesses and brands.
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Monday 24th Nov 2014

Enghouse Interactive Awarded 2014 INTERNET TELEPHONY Lync Pioneer Award

Reading, UK – Enghouse Interactive's Expansive Contact Centre and Customer Interaction Solutions Portfolio Recognised for Excellence and for Supporting Growth in the Microsoft Lync Community
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Monday 3rd Nov 2014

Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator

Reading, UK – Enghouse Inteactive's Mobile IVR Navigator is a innovative new mobile app visually navigates customers through an organisation’s customer service options, effectively creating a lightweight, highly-visual IVR-like experience. The new framework makes mobile apps extremely easy to create and deploy, reducing costs, customer effort and frustration.
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Monday 27th Oct 2014

How To Get The Response Right When Providing Customer Support Via Social Media

Reading, UK – Take a look at the best practice for social media customer interaction.
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Friday 3rd Oct 2014

Enghouse Systems Acquires Voxtron NV

Reading, UK – Enghouse Systems Acquires Voxtron NV Expanding its Contact Centre Presence in Europe
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Tuesday 30th Sep 2014

New Real-Time Agent Coaching Solution Raises Speech Analytics to New Heights

Reading, UK – Supports real-time analysis of agents’ interactions with customers, dramatically improving service, compliance and quality
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Monday 29th Sep 2014

Enghouse Interactive Introduces Quality Management Suite v 5.3, IP Call and Computer Recording, Monitoring and Evaluation Software

Reading, UK – Advanced Integration, PBX Support and Flexibility Reinforce Quality Assurance, Enhance Ability to Improve Business Processes, Customer Interactions and Service
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Tuesday 16th Sep 2014

Introducing Outbound Communicator

Reading, UK – New Solution Delivers Comprehensive Range of Outbound Dialling and Campaign Management Capabilities
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Wednesday 9th Jul 2014

Why There’s Still a Place for Personal Service in the “Age of Interruption”

Reading, UK – It was American author and columnist, Thomas Friedman who first popularised the phrase, ‘The Age of Interruption’. It’s a term that still resonates with many senior executives working in a...
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Monday 10th Mar 2014

Company Culture is Holding Back the Connected Business, not Technology

Reading, UK – Three-quarters (75%) of UK organisations see company culture and organisational structure as the biggest inhibitors to connecting their business and customers, a survey from Enghouse Interactive has revealed.
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